Our Sheikh has an excellent habit of communicating to people.
Calls, SMS's and emails are always attended to. Hazrat usually attends very promptly, unless he is on safar when they may be a slight delay.
Should Hazrat find a "missed call" on his mobile phone, Hazrat will not ignore it but will respond to it.
How often do we ignore missed calls, sms's and emails especially when a response is required?
I have noticed on more than one occasion that Hazrat was perturbed when he received sms's with no name attached to it. Hazrat indicated it would be more easy to assist the person with their problem if they had indicated their name. Nevertheless, Hazrat did respond to their SMS's.
My humble opinion is that people should indicate their name when corresponding with someone for 2 reasons:
1. It creates no doubt or worry for the recipient.
2. It is a Sunnah to start letters with your name.
Comment from Sheikh Ml Ishaak Mia Saheb:
With regard to if it is a sunnat to start a letter with your name. indeed this is a sunnah of the ambiya as well as Nabi Sallahu Alaihi Wassallam, if you look at the quraan A'ayat regarding Sulaiman Alaihis Salaam it is mentioned "verily it is from Sulaiman . . ." and if you see all the letters of Nabi Sallahu Alaihi Wassallam it had his Mubarak Name in the start of the letter.